Lisa C Rhg

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Verified Reviewer
| map-marker Creola, Alabama

Raceway store # 6991

Hello my name is Lisa Cessna . I bought gas at this store on 2/26/2024 in the amount of 57.65. TRANSACTOON #Fg3n95kyl9. I used my debit card and paid inside. The purchase on my card was released to raceway on 2/27/24. NOW I STILL HAVE A HOLD ON MY CARD FROM UR COMPANY FOR 57.65 THAT NEEDS TO BE RELEASED TODAY! My Bank stated its the stores position to release the hold. YOUR COMPANY HAS CAUSED MY RENT TO BOUNCE AN NOW MY CAR PAYMENT . THIS ABSOLUTELY RIDICULOUS
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Loss:
$35

Preferred solution: Releasecthe Hold on my bank account that's been there for over a week

User's recommendation: If u go tobthus store don't use a card PAY WITH CASH

Calvin P Azl

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Verified Reviewer

Racism and discrimination

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Wasnt permitted to pay at the pump several times on one occasion with multiple courts with money Hilton I asked who ran the gas pump, and she said racial slurs like I was ignorant in Cleveland oh APD 40 today Sunday to 17 I believe 2 oclock I could prove that I attempted to purchase gas at the Pop several times with transaction documents. Everybody else was committed to pay at the pump, so kind a BROTHER Hood
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Loss:
$15
Pros:
  • Time
Cons:
  • Time

Preferred solution: Price reduction

User's recommendation: Suspension or termination

Anonymous
map-marker Fort Worth, Texas

Stolen money

Horrible customer service. I paid for gas using tap to pay. My card shows that they money was removed and the status of the transaction shows approved. However; the cashier keeps telling me that the transaction has not cleared which forced me to have to repay using cash. Ive gone back to the store twice for either credit for my gas or a reimbursement which Ive been declined both.
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User's recommendation: Do not use tap to pay

Kollins Htg
map-marker Jacksonville, Florida

Harassment from an associate

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A woman named Lisa has been harassing my mom, today she pretended like she was going to shoot her. Laughs at my mom under her breath for no reason
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Cons:
  • Nothing good for this place

Preferred solution: For this woman to be fired

User's recommendation: I wouldn't shop here if I was anyone, a retired crackhead runs the store and hires retired crackheads

Roger M Ibp

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Verified Reviewer
| map-marker Gulfport, Mississippi

Breaks the ADA Laws

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I usually like going to the RaceWay in front of where I work. Most of the employees are great, but there is one that absolutely does not know the ADA laws and states they are following policy. My recommendation is that all employees need to be retrained about service animals and what the ADA states about what questions can be asked. Beware
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Pros:
  • Great prices
Cons:
  • Employees think policy trumps law

Preferred solution: Apology

User's recommendation: Beware if you need to take your service animal inside the store.

Anonymous
map-marker Oldsmar, Florida

Cash back on my card

Canceled The Transaction & Money Still Not Back On My Card As Of Yet & Need To Feed My Kids Being That
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debra h Knh

Dispute charges

RaceWay Gas Stations - Dispute charges
RaceWay Gas Stations - Dispute charges - Image 2
RaceWay Gas Stations - Dispute charges - Image 3
On 9/30/22 your store let someone use my card.. for the amount of 94.52...this was not me.. we have a claim in with my Bank. I need to speak with your fraud department... Please and thank you Debra Heffner..386/301/3006...order number is 458/694/84.. it came out of my account on 10/03/22...
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Loss:
$95

Preferred solution: Full refund

MELTON M Sgm
map-marker Dothan, Alabama

They took a 125 dollars pending to my card

I stop in on this morning and got $20.00 in gas they took $125.00pending on my bank account i won't to know why
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Loss:
$125
Pros:
  • Gasoline

Preferred solution: Full refund

alyssa g Zid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Unauthorized charges

Your store# 6717 located at 1040 Golfair Blvd processed an unauthorized transaction by overriding and deducting my funds on 8/30/22. Please contact me ASAP to resolve/dispute information in order for me to report to my bank for fraud.

I've contacted the store directly this morning via in person.

The Supervisor told me he can't help me that I made the transaction. I requested he pull video surveillance from his store to confirm the date/timestamp & also Metro Inn & Suites video surveillance to confirm it was not me & I did not leave the Hotel premises during the time the transaction was made.

Note: the Supervisor also told me this has happened before to other customers so this concerns me very much for customers that are unaware it's happened to them.

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Loss:
$55
Cons:
  • Individually owned

Preferred solution: Full refund

User's recommendation: check your bank statements

2 comments
Guest

I was not able to purchase anything due to the fact funds/items were deducted without my authorization or knowledge. I was unaware until what I was trying to buy was declined for insufficient funds.

Guest

What did you purchase?

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Anonymous
map-marker Hampton, Virginia

The cook, was extremely rude and disrespectful, at no time, are you supposed to argue with the customer. You should always remain calm and hold your composure dealing with customers. He is lacking in

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Cook at 1503 N. Armistead Ave,has a very nasty disposition to customers, very rude and disrespectful; and this is not the first time, he has displayed such a very negative attitude
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Preferred solution: He doesn’t know how to treat every customer with respect. I shouldn’t have to experience this every time I come in the store, regardless if you like me or not, as they poetically put it; I am still a customer.He does not need to be employed here.

User's recommendation: Be attentive on how he speaks when boss is not around. He puts on a show in front of the boss.

Anonymous
map-marker Sulphur, Louisiana

Over charging

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This gastation located in mobile al on hwy 90 And Coca Cola rd is charging different price than posted this is not the first time that they have done this to me the lady that works the morning shift does this all the time
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